Business skills
Aside from interdisciplinary skills, leaders and employees also require specific settings and roles. For example, sales employees deal intensively with topics related to selling and negotiating – from building relationships to leading difficult negotiations. Moderation, presentation and project management skills, on the other hand, play an indispensable role in working world of most employees – not to mention agility and innovation.
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microlearningMastering the Challenges of Artificial Intelligence with Responsible AI
AI poses new challenges for many industries. This micro describes how these industry-specific challenges can be met through Responsible AI.
microlearningGetting to the bottom of problems with the 5 Why method
The 5 Why method offers a way of getting to the root causes of problems. It is explained here!
microlearningAnalyzing and Managing Stakeholders
Stakeholders are an important influencing factor in classic project management. Assessing and managing them is the task of a project manager.
microlearningIdentifying and Managing Risks in Project Management
In project management, it is important to identify and assess risks at an early stage. This micro shows how this works and when countermeasures are necessary.
microlearningDistinguishing a Project from a Task
This micro focuses on the characteristics of a project, specifically how to clearly distinguish a project from a task and plan accordingly.
microlearningFour Success Factors for Classic Project Management
Four success factors contribute significantly to the success of a project. This micro focuses on clear responsibilities, project assignment, kick-off, and the planning phase.
microlearningI Need to Be Persuasive, but I'm a Straightforward Person
Delivering compelling presentations hinges on authenticity and establishing a connection with the audience. This micro gives you tips on how to do this.
microlearningHow your team prepares for the design thinking process
The design thinking approach helps to make products and companies competitive again by focussing on customers, openness, curiosity and innovation. Three rules will help you prepare for the design thinking process in the best possible way.
microlearningI Don't Do a Good Job of Involving Everyone in Meetings
Here, you will discover techniques for moderators to effectively incorporate silent participants, dominant speakers, and others into their meetings.
microlearningThe Decision-Making Process
Do you find it difficult to make decisions? Learn about four steps you can utilize to methodically navigate the decision-making process.
microlearningWhat Is Agile Management?
Having the ability to work agilely is a crucial skill in the era of globalization and digitalization. Here, you'll find a brief introduction to the topic of agility!
microlearningEffectively Conveying Knowledge Online
Online training courses have different requirements than face-to-face courses. This micro describes strategies on how you can successfully impart knowledge in online sessions.
microlearningGolden Rules for Prototyping
Testing with participants and continual improvement of prototypes follow some fundamental rules. They are the focus of this micro.
microlearningHow Do You Start Prototyping?
The conditions for prototyping are diverse. This micro provides initial orientation.
microlearningI Have to Explain a Price Adjustment to My Customers
In order not to lose your customers to the competition when you adjust your prices, you have to make sure that they understand your reasons for the price adjustment and continue to trust you. Here's how you can do that.
microlearningNeeds Assessment: My Customers Do Not Disclose All Their Information
To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.
microlearningI’m Not Advising My Customers Solution-Oriented Enough Yet
Comprehensive solutions are a win-win situation for you and your customers. This micro gives you useful tips on how to advise your customers in a solution-oriented manner.
microlearningSales Pitch: I Don't Want To Take My Customers by Surprise
This micro is about entering the sales conversation with confidence and elegance.
microlearningI'm Uncomfortable Networking at Events
How to navigate networking opportunities at an event
microlearningCold Calling Makes Me Uncomfortable
If you cold-call, you'll also face rejection. This course will show you how to deal with rejection effectively and empathetically so that you can succeed.
microlearningI Don't Know What My Customers Really Want
To advise your customers according to their needs, it helps to ask open questions and learn more about them.
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
The whole point of building a relationship is to make your relationship stand out from the competition. Just like in the past when you enjoyed sport events together. But how do you do that, with today's compliance rules?
microlearningMy employees do not cross-sell
Cross-selling is a great way to increase sales and make your business more successful. By boosting your employees' self-confidence, you can motivate them to cross-sell.
microlearningI Don't Want To Pressure My Customers
This micro is about being able to recognize when it's the right time for the customer to make a purchase decision and how to communicate that to them. After all, information about the decision is an important basis for possible further negotiations.
microlearningDetermining Customer Hierarchy for Decision-Making Can Be Tough
Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!
microlearningMy Customers Find Our Product Too Expensive
This micro demonstrates how to overcome the "product is too expensive" objection by taking your customers seriously and engaging them emotionally.
microlearningEven Good Arguments Don't Convince My Customers
The best way to convince customers is to determine personal benefits and later reassure that these benefits are really valuable. Practical examples further illustrate this.
microlearningI Have a Presentation Coming Up and I'm Nervous
We all get nervous before presentations. With the help of a few tricks, you can tranform your fear into something positive that will help you to give an even better presentation.
